http://www.businessweek.com/magazine/content/09_34/b4144052828198.htm
this is a great story. the headline - engaged employees yeild more sales and profits. so it is natural to ask - what do empowered employees do? how about employees that are micro managed vs those that aren't? these and other additional questions i believe are key to successful businesses - good times or bad.
one of the comments following the story seems to be an interesting resource - i started to follow them on twitter
http://globoforce.blogspot.com/search/label/employee%20engagement
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